Mobile Applications Can Help Transform Customer Service at Contact Centers
Ditulis pada: September 21, 2018
About a few decades ago, customer conversations were restricted to a few touch-points, such as face to face, postal mail and telephone services. Nowadays, contact centers attend to customers using different online channels, the recent game-changer being the smart phones and tablets. With more than 1.96 billion people using smart phones present and more than …
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